Delivery policy - National Deliveries (SOUTH AFRICA ONLY)
Door-to-door Delivery via Courier
FEE - R60/R75 (Depending on current specials)
DELIVERY TIME - door-to-door. No deliveries are made on public holidays and / or weekends. (unless stipulated otherwise - regarding current specials)
CUT-OFF TIMES - Orders are dispatched at 12am daily (except weekends and public holidays), provided proof of payment has been received by 9am that same day. If proof of payment is received after 12am, your order will only be dispatched at 12am the following afternoon (except weekends and public holidays).
PARCEL TRACKING - You will receive a tracking number for your package once it has been dispatched from our premises. To track the status of your delivery, you can:
We will endeavour to have your order delivered on the specified delivery date, however due to delays and circumstances outside of our control we cannot guarantee delivery dates.
*Important note: Some areas may not be serviced by our courier service. In these cases, parcels will be sent by Overnight Post and a surcharge of R30 will apply.
Delivery Dates, Unattended Premises & Additional Re-direction Charges
Please make sure that you check prior to ordering that someone will be at the address on the day of delivery. If the nominated place of delivery is unattended at the time delivery is attempted or if delivery cannot otherwise be effected the delivering courier may, without being obliged to do so, leave a calling card requesting the consignee to contact the delivering courier. The package will be stored at the depot for a maximum of seven days. Our courier service will do their best to return to the address the same day, however, an additional delivery charge may apply. Please note that we cannot specify a time of day for delivery. We will endeavour to have your order delivered on the specified delivery date, however due to courier delays and circumstances outside of our control we cannot guarantee delivery dates. The more details you give us the quicker your order will be delivered. Please ensure that the address you have provided is as complete as possible and that a contact number has been provided for the intended recipient.
Seasonal Peak Times
In peak periods such as Christmas and Valentine's Day we will endeavour to have your order delivered on the specified delivery date, however due to courier delays and circumstances outside of our control we especially cannot guarantee delivery dates at these times of year. Please place orders at these times of year well in advance to avoid any disappointment.
Return and Refund Policy
If you are not 100% satisfied with your purchase, please contact us as soon as possible and we will do everything to ensure a positive resolution. If we cannot resolve the situation, you can return your goods to us, within 7 days of purchase, along with written communication detailing the reason for the return. Please include your banking details. We will take your motivation into consideration, and pending the outcome of an investigation, you may receive a full refund of the original purchase price. The refund does not include delivery cost and could take up to 7 working days. In the unlikely event that your Spotty Frog product/s is/are damaged in transit, please note that a photograph will be required as evidence for the replacement of any damaged goods. If we find that any part of the Spotty Frog products have been purposely broken and/or tampered with, or partly used, then no refund will be issued for obvious reasons.
Orders cannot be cancelled on the day of delivery or if they have been dispatched from our premises - these orders will be charged in full. Orders not paid in full and / or collected within 3 working days will automatically be cancelled. Spotty Frog reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient to fulfill the order. Should Spotty Frog exercise this right, then we will contact you to make alternative arrangements. If no alternative arrangements can be made, then you will either: